Legal

Privacy Policy

Last updated: 24 July 2026 · DRAFT — for review by Nine Three Media before publishing.

This is a standard Australian small-business privacy template provided as a starting point, aligned with the Australian Privacy Principles (APPs). It is not legal advice and must be reviewed and adapted — including entity details and any analytics or booking tools actually in use — before it is relied on. [TODO-Liam: confirm entity name/ABN and the exact third-party tools (analytics, booking, email) so this can be finalised.]

1. Who we are

Nine Three Media ("we", "us", "our") is a video production business based on the Gold Coast. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

We collect information you give us directly — such as your name, email, phone number, business name and project details — when you submit an enquiry, request an estimate, book a call, or engage us for work. We may also collect basic technical and usage data (such as pages visited) through website analytics. [TODO-Liam: confirm whether analytics — e.g. Matomo — is in use and name it here.]

3. How we use it

We use your information to respond to enquiries, prepare quotes and proposals, deliver our services, manage bookings and payments, and — where you have opted in — send you relevant updates. We do not sell your personal information.

4. On-set footage & imagery

Video production involves capturing footage that may include identifiable people. Where individuals appear in commissioned work, consent and release are handled as part of the production and per your project agreement. If you appear in footage and have questions about its use, contact us.

5. Disclosure

We may share information with trusted service providers who help us operate — for example, scheduling, payment, email or hosting providers — only as needed to deliver our services, and subject to appropriate confidentiality. We may also disclose information where required by law.

6. Storage & security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Data may be stored using reputable cloud services, which may process data outside Australia; where that occurs we take reasonable steps to ensure appropriate protections. [DRAFT-for-review: confirm hosting/storage providers and any overseas data handling.]

7. Cookies & analytics

Our website may use cookies or privacy-respecting analytics to understand how the site is used and improve it. You can control cookies through your browser settings. [TODO-Liam: confirm cookie/analytics tooling to describe accurately.]

8. Access & correction

You can ask us what personal information we hold about you, and request that it be corrected or deleted, by contacting us. We will respond within a reasonable time.

9. Complaints

If you have a privacy concern, contact us first and we will work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact

To make a privacy request or ask a question, reach us via the contact page or on 0413 942 004.